Patient reference group
Patient representation plays a crucial part in helping the practice identify what it can do better and what is important to patients. For the past few years the range and knowledge of health services available to patients has expanded dramatically and this has resulted in a greater demand for GP and Nursing time both in person and over the telephone. This has led to many competing demands on our limited time and as a result makes it harder to provide a first class service.
The PRG Group have helped to identify some of the underlying problems as well as shape what we can do. Working together with the PRG we hope to improve local awareness about services, the appointment system and the functioning of the practice; as well as develop the skill mix at the practice, all of which we hope will bring benefits to our patients.
If you are interested in joining the group please contact us at firstname.lastname@example.org or speak to reception.