The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

Do not go to a GP surgery, pharmacy or hospital.

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

How long to stay at home

  • if you have symptoms of coronavirus, you'll need to stay at home for 7 days
  • if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible

Read the advice about staying at home.

For information on:

If you're stuck indoors, why not try this 20minute exercise program!

Click here to start







On 7th January 2020 Stowhealth changed the way you can book your appointment with AskMyGP.

Save time and book online - no more queuing on the telephone!

  • Available 24/7 and we respond during working hours Monday to Friday
  • We will usually get back to you within 2 hours (after 4:30pm it might be the next day)
  • You can request a particular doctor or nurse  (so long as they’re working)
  • You can choose to be contacted by the surgery by telephone, as before, or by secure message
  • If we need to see you we will usually give you an appointment the same day
  • You will need to register the first time you use askmyGP, but this can easily be done without any paperwork.
  • AskmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
  • Please note you will no longer be able to book a GP telephone appointment using the Systmonline appointment system after 7th January 2020.

That’s it – simple and straightforward!

We are encouraging everyone who has access to a computer, smart phone or tablet to use AskMyGP, which you can access via the Stowhealth website.

If you do not have access you can still contact the surgery by telephone.


We are currently experiencing a huge increase in medication requests.  To enable us to deal with this demand please allow 72 hours for your prescription to be ready in this busy time. 

Thank you





Goodbye to Dr Chandraraj

Dr Chandraraj, who joined the practice in July 2014 will be leaving us on 5th March 2020.  We would like to wish him and his family well for the future.  He will be greatly missed by the team at Stowhealth and patients alike.

Patients of Dr Chandraraj will be transferred to another doctor within the practice.





Who are physician associates?

Physician associates (PAs) are healthcare professionals with a generalist medical education, who provide medical care as part of the multidisciplinary team. PAs are dependent practitioners but work autonomously with appropriate support from clinical supervisors.

Physician associates are able to:

  • triage patients;
  • offer face to face and telephone-based consultations;
  • take medical histories from patients with undifferentiated diagnoses;
  • manage patients with long-term chronic conditions;
  • carry out physical examinations;
  • request and interpret diagnostic studies;
  • perform diagnostic and therapeutic procedures;
  • formulate differential diagnoses and management plans;
  • develop and deliver appropriate treatment and management plans;
  • provide health promotion and disease prevention advice for patients.
Stowhealth’s physician associate’s are James Catton, Katie Fradgley and Henry Edwards

Your GP, hospital, community health, mental health and social care teams may all hold important information about your care. We know that when information is made available between services in a more joined-up way, we can better meet your health and wellbeing needs. We now have a common agreement that health and care organisations within our region will follow. We are calling this My Care Record.

Where it is in place, professionals can access relevant information from other organisations that will help to deliver better care to you. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record. Access to your records is made possible by several different types of secure technology. Information about you will only be accessed by health or care professionals who are directly involved in your care. Health and care professionals may access your records from different services to improve the care you receive as a whole.

In some areas, information from care records may also be used to help to plan and design how we deliver better services for you and the local population as a whole. In these cases, your name or any other recognisable information about you are not used so no-one working with the information would be able to identify you.

My Care Record is a key part of wider work to provide more joined-up care, connecting people, services and systems.  As more care providers develop the technologies to view records across services, the benefits will increase. More information, including answers to frequently asked questions and a list of the organisations that are taking part can be found at

Your Personal Information - Your practice takes your privacy very seriously

Click here for more details



Suffolk Primary Care – joining together to provide high quality healthcare


This practice is a member of Suffolk Primary Care – an innovative partnership of like-minded GP surgeries that have joined together to promote best practice and find new ways of working.

By sharing our resources and expertise we can tackle some of the challenges currently facing the NHS and ensure our patients continue to receive the high level of care they rightly deserve.

Suffolk Primary Care has six core values focused on achieving the best outcomes for patients, its staff and everyone in our community.

These are:

  • Delivering compassionate, high quality care
  • ·Nurturing and supporting staff
  • ·To be community focused
  • ·Ambitious about finding new ways of working
  • ·Innovative sharing of resources
  • ·Improving services with evidence-based care

You can find out more about Suffolk Primary Care by clicking here. You can also keep up to date with its news by clicking here.

Alternatively, you can search for ‘Suffolk Primary Care’ on Facebook or ‘follow’ @Suffolk_PC on Twitter.

Privacy Policy

Suffolk Primary Care Partnership and Your Information 

Suffolk Primary Care Partnership takes your privacy very seriously. Please click here for further information.

Our Involvement with Primary Care Networks

PHM Programme - Privacy Notice 





Who can see my health record?

To treat you safely and well, it is important that professionals you see can access your health record. Only by letting your GP surgery know it is ok will your notes be available to be seen by other professionals such as hospital clinicians, paramedics or district nurses.

How do I make my record available to health professionals?

Simple.  Click on icon below, print off the form and hand it into the Stowhealth Reception Team.  There are two ways that this sharing can happen and it’s important you understand what they are so you can make the right decision for you.




GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).