What we will do for you
Treat you with courtesy and respect at all times
Treat you as a partner and discuss with you the care and treatment we can provide
Give you full information on the services we offer
Provide you with emergency care when you need it
Refer you for a further opinion when you and your doctor agree it is necessary
Give you access to your health records subject to any limitations in the law
Keep your records confidential
Give you a full and prompt reply to any complaints you make about the service